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FAQ

Q

What should I do if the AC platform server cannot find a wireless AP?

A
There are many possible reasons why the AC platform server can't find the AP. In summary, there are the following reasons: (1) The route connection method is incorrect or there is a problem with the network settings. If the route is not network, the application cannot be controlled.
Wireless AP
Q

What should I do if I can't connect to the AP? (Can search for WiFi signal, but not connected)

A
1. Confirm if the wireless name and password are incorrect. Confirmation method: Enable the upper-layer routing AC platform server to view the AP's wireless name and password.
Wireless AP
Q

The wireless signal connected to the AP is unstable.

A
After connecting to a wireless AP, the Internet is unstable. Generally speaking, the wireless connection is not connected, the Internet is slow, or the wireless is dropped.
Wireless AP
Q

The terminal connected to the wireless AP does not have a network.

A
1. Confirm that the gateway (route) is set to be in the state of being networked. If not, please set the gateway (route) to access the Internet.
Wireless AP